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Whether you need guidance on choosing the perfect pergola or have a question about your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your pergola, patio set, or other item ships, you will receive a tracking number by email. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
If your purchase does not meet your expectations, you can start a return by contacting our support team. We will walk you through the process and make sure everything goes smoothly.
Can I exchange an item for a different style or size?
Exchanges are handled on a case-by-case basis depending on product availability. Reach out to us with your order number and the item you would like instead, and we will do our best to accommodate you.
What materials are your patio furniture sets made from?
Our collections feature weather-resistant materials designed for outdoor use, including powder-coated steel, all-weather wicker, and UV-protected fabrics. Specific material details are listed on each product page.
Do your pergolas require professional installation?
Most of our pergolas are designed for DIY assembly and include detailed instructions. For larger or heavier structures, we recommend having a second person available to assist during setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Crafted for the Outdoors
Owned and operated by Harborline Brands LLC, we curate weather-resistant pieces built for lasting enjoyment on your patio or deck.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
